Refund Policy

Last updated 29 September 2026.

We want you to be satisfied with what you buy. Everything we sell is digital and delivered as an instant download. Orders are processed by Paddle.com, our reseller and merchant of record, which issues every refund. This policy covers purchases on nomad-labs.co.

Before you download

14 days, no questions. You may cancel any order within 14 days of purchase for a full refund, without giving a reason, as long as you have not started downloading it.

Once you start the download

Downloads begin immediately after payment. By starting a download you consent to delivery beginning within the 14-day period and acknowledge that you then lose the right to cancel for a change of mind. Paddle's receipt confirms this. This does not affect the next section.

Faulty, misdescribed or never arrived

14 days, always. If the product is faulty, is not what the product page described, or you could not download it, tell us within 14 days of purchase and you will be refunded in full, whether or not you downloaded it. We may ask what went wrong, so we can fix it, but we do not require you to prove anything. Outside these cases we still consider every request, and we would rather refund someone than argue with them.

If we cannot fulfil your order

We refund it in full, without you having to ask.

Your statutory rights

Nothing here reduces rights you have by law as a consumer, which may be greater than what is described above, and which apply regardless of this policy.

How refunds are paid

Through Paddle, to the original payment method. Banks usually return funds within five to ten business days, which is outside our control. You can request a refund by replying to your Paddle receipt, through paddle.net, or by emailing us.

How to request a refund

Refunds are issued through Paddle, our merchant of record, to the original payment method. Email support@nomad-labs.co with your order reference, or use the link on your Paddle receipt.