Support

Email support@nomad-labs.co. A person reads it.

Reply time

Email is answered by a person, usually within two business days.

Include with your message

For an add-on, include its name, your server software and version, what happened and what you expected. For Loneshoal, include your in-game name and when it happened. For an order, include the checkout email and order reference.

Loneshoal questions

Ask in the Discord about wipes, bans or live server problems.

Send a request

The form goes to the same inbox as the email address above.

What is it about?

Installing or updating A crash or error Something behaves wrongly A purchase, download or refund Something else

Product

Where does it run?

Paper/Folia server Hytale server Not sure

Server software and version optional

Run /version on the server.

Plugin version optional

The plugin’s status command, or the jar’s file name.

Used only to reply to you.

What happened?

What you did, what you expected, and what you saw. 20 to 4,000 characters.

Screenshots optional

Up to 4 images, PNG, JPEG, WEBP, 5 MB each.

Log files optional

Up to 3 files, .log, .txt, .gz, 10 MB each. Include the server log from around the time of the problem. Do not paste secrets: remove passwords, tokens and keys first.

We keep your request, email address and files for 180 days, and only Nomad Labs reads them. See the privacy policy.

Nomad Labs

NOMAD LABS LLC, a Missouri limited liability company. NOMAD LABS LLC makes and supports the products on this site. Orders are processed by Paddle.com, our online reseller and merchant of record, which handles payment, tax, invoicing and refunds. We use AI-assisted production tools on some products. Nomad Labs reviews and remains responsible for everything it publishes.